Cancellation & refund information
Inclusions MUST be sent within 6 weeks of ordering. (Please note that the exception to this is right now with regards to COVID 19 ... please send when it is safe to do so in your country).
After 6 weeks we do send out an automated reminder to your email address provided.
We do not issue refunds for change of mind, and/or for any other reason which results in cancelling your order.
Once you pay for our services, we start the process of purchasing materials related to your order, along with paying our jeweller for their extended services to handcraft your ring setting for us, and all other costs involved while we await your inclusions to be sent by you.
We are a handmade to order service, which means we are offering a truly individual bespoke service from the very beginning to the very end. It is necessary for you to supply your materials to us to make it possible for us to finalise the service paid for.
What happens if i forgot that i placed an order 1/2/3 years ago and now want to send my package?
For orders older than 3 months, and up to 12 months, we will provide you with a store credit where applicable. If you have chosen a made to order design, we may have your jewellery settings in our studio, so a store credit may not be necessary.
For orders that are 1-2 years old we will provide a store credit less 25% fee
For orders 2 years - 3 years old we will provide a store credit less 50% fee
For orders 3 years plus we will offer a 10% discount on a new order
The responsibility to send your package is with the customer. We are a small business and as such we pay for supplies/settings etc for that financial year based on the orders that come in that particular time & financial year.