When placing an order please ensure you have read our website thoroughly and you understand our process and any relevant information which could apply to your order.
Beyond The Willow Tree does not offer refunded cancellations, or general full or partial refunds in any case.
Our team begins the process of purchasing materials and paying our jeweller within 12-24hrs of you placing your order, so please ensure you have materials ready to send at the time, and you have the correct selections made, including correct sizing.
Store credit will be given only in special circumstances.
We reserve the right to automatically cancel any unfulfilled order older than 12 months with no refund or store credit given.
For orders older than 3 months, and up to 12 months, we will check your original jewellery is available, or in our studio. If it is, we can proceed with your order, however If it is not, we will then give you a store credit to use within 30 days, minus a $50 admin fee.
Orders where a customer has not sent their inclusions to us within 12 months, these will be automatically cancelled with no refund or store credit given. The order will be ruled as failure to supply due to something beyond our own control. We will issue a 10% discount on a new order if requesting to place another order.
We absolutely understand that life events like illness can happen, however, the responsibility to send these materials is entirely with the customer.
We are a small business who works with products materials of high costs, and with this we pay for an ongoing list of resources and fees. It is extremely important for us to finalise an order at the fastest time possible.
We are a small business who works with products materials of high costs, and with this we pay for an ongoing list of resources and fees. It is extremely important for us to finalise an order at the fastest time possible.
We also do not offer refunds on completed handcrafted jewellery.
If you are unhappy with the final look, please email us at beyondthewillowtree@outlook.com within 7 days of receiving your order, along with any supporting photos, and we are more than happy to discuss this with you.
