Cancellation & refund information

We have a strict no refunds policy, so please ensure you are able to send your inclusions to us within 6 weeks to avoid any disappointment. 

Inclusions MUST be sent within 6 weeks of ordering. (Please note that the exception to this is right now with regards to COVID 19 ... please send when it is safe to do so in your country).

After 6 weeks we do send out an automated reminder to your email address provided.

    If it has been 6 weeks since placing your order and you have not yet sent, you must contact us right away and we will proceed with issuing you a store credit to be used within a further 6 weeks.
      We will only issue store credit once per order.
        We reserve the right to automatically cancel any unfulfilled order older than 12 months with no refund or store credit given.
           We take no responsibility for change of mind, nor reading our website prior to ordering.
            We absolutely understand that life events like illness can happen, however the best way to avoid any disappointment is ensuring you are ready to proceed with packaging and sending at the time you confirm your order.

              What happens if i forgot that i placed an order 1/2/3 years ago and now want to send my package?

              For orders older than 3 months, and up to 12 months, we will provide you with a store credit where applicable. If you have chosen a made to order design,

              For orders that are 1-2 years old we will provide a store credit less 25% fee

              For orders 2 years - 3 years old we will provide a store credit less 50% fee

              For orders 3 years plus we will offer a 10% discount on a new order

              The responsibility to send your package is with the customer. We are a small business and as such we pay for supplies/settings etc for that financial year based on the orders that come in that particular time & financial year.