Faults & repairs

Please contact us at beyondthewillowtree@outlook.com within 5 days of receiving your jewellery, with all relevant photo's & a description on what is at fault. 
    If it is found to be something which is at fault by us, we will require for you to post your item back to for a full inspection & repair within 2 weeks.

      Any item which is to be at fault of the customer (accidental damage) we agree to take a look at this for you and help you find a solution to repair this at the customers expense. Please email us at beyondthewillowtree@outlook.com

      All repairs after 12 months are subject to fees and postage.

        We aim to ensure all jewellery is inspected prior to packaging to rule out any possible faults.